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Customer ServiceOrdering Information
New Products Aquatics and Reptiles Canine Ferret Guinea Pig Primate Rabbit Rodent Swine Ingredients




Ordering Information
Please note our new phone numbers and address

Office Hours
M-F 8:00 am - 4:30 pm EST

Phone#
800-996-9908 - US and Canada
908-284-2155 - International

Fax#
908-284-4753

Address
3 Foster Lane
Suite 201
Flemington, NJ 08822

Minimum Orders
U.S. and Canada - $15.00
International - $125.00

International Orders
International orders require a minimum purchase of $125.00.
Payment must be made in advance by VISA, MASTERCARD,
AMERICAN EXPRESS, wire transfer or a check drawn on a
U.S. bank in U.S. currency. The following fees will apply to most orders: International Processing Fee ($35.00), Shipping Charges and Custom Fees if applicable.

Lead Times
3 business days for stock items
5 business days for ingredients
10 business days for liquid, pelleted and powder diets not in stock
Please allow 10-15 business days to produce diets with new
formulations and diets requiring special assays, i.e. nutrient assays.
Lead time for gamma irradiated products is 2-4 weeks.
Rush service is available for an extra fee. Please call for details.

Payment Terms
Terms are NET 30 days. We also accept VISA, MASTERCARD, AMERICAN EXPRESS
or check drawn in U.S. funds on U.S. bank. Electronic payments are also accepted.
Prices are subject to change without written notice.

Shipping Information
Shipping charges are prepaid by Bio-Serv and added to invoice.
Products are shipped by UPS, Federal Express or truck, depending
on customer preference or size of order.

Restocking Fee
A 10% restocking fee will be applied to all orders acceptable for return. All returns require a Return Materials Authorization (RMA) to be obtained prior to returning the item or items.

  


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